Satisfaction Guarantee
Japanese calligraphy


If you are dissatisfied with your calligraphy in any way, contact us within 40 days of placing your order, and you can choose to receive a full refund of the purchase price (not including shipping cost) or have us make and send a replacement. Simply repackage the product, send it back and contact us with instructions about how you would like us to proceed.

We will not charge additional shipping to send you a replacement calligraphy scroll, should you choose this option. However, we would appreciate your understanding that these are handcrafted items that take a number of weeks to create.

If you are dissatisfied with your calligraphy or have any other concerns about our service, please contact us.

Experiences of Previous Customers


Our  previous customers have consistently rated our customer service as "10/10 - Excellent" in customer feedback surveys.

Here are some of their comments:
  • "Excellent, Stephen was fantastic and communication from order to delivery was first class" (D.M.)
  • "Nice follow up on everything" (Jacqueline Vasile)
  • "Very quick" (Leonard De Viet)


Kanji name images


If you are not satisfied with your kanji name image and we are unable to find a suitable alternative, you can contact us up to 7 days after you have made the purchase and have the cost refunded to your credit card.

If, for whatever reason, you are unable to download your name successfully, we will do our best to get it to you by other means. Please contact us if you need further assistance.

Experiences of Previous Customers


Here is a selection of comments from customers who ordered regular name images and special order images:
  • "Its nice to see a company so concerned about customer satisfaction.  That doesn't happen very much anymore." - Cody Wilder
  • "I am very happy with the way you helped me.  I ordered my last name and am very pleased with the promptness, speed, and sincerity from JNT." - Corey Nease


CafePress Products


Products sold through our CafePress store are covered by CafePress’ returns policy.

Mugs, T-shirts, Raglans etc. with kanji name images on them are manufactured and shipped by our partner, CafePress. If you have a problem with your purchase from our store at CafePress, please contact them here:

Email: Online form
Phone:
Toll Free 1-877-809-1659

7:00 a.m. – 5:00 p.m. (PST)

Monday - Friday

Local / International 1-510-877-1579
Mail:
CafePress.com

Customer Service Department

1515 Aurora Drive

San Leandro, CA 94577

USA

Please note that the 100% Satisfaction Guarantee that applies to the Japanese calligraphy scrolls and kanji name images sold directly from www.japanese-name-translation.com does not apply to items purchased through CafePress.

If you feel that CafePress has not honored its obligations to you, please contact us.